FREQUENTLY ASKED QUESTIONS

Each of the sauces has relative range since the scoville rating is based off of the hottest pepper within the sauce.

Mean Green - Mild - 3,500-8,000 SHU
Big Red One - Medium - 2,500-10,000 SHU
Tango Mango - Hot - 100,000–350,000 SHU

Again these are ballpark estimates based upon the hottest pepper in the sauce and does not constitute as a legitimate SHU test.

Mean Green is our mildest sauce

Check out our blog post to learn way more than you probably care to know about them.

Where are currently located in Warren, Rhode Island! 

The peppers used in our sauces are sourced locally when available. It can change depending on the seasons and general availability.

Please feel free to use the form within the link below:

https://www.13starshotsauce.com/pages/contact

Keeping it easy for every order shipped from the U.S. Why would you pay more for shipping than the bottle of hot sauce you are trying to enjoy. Simple and transparent shipping costs; we will also send you a link to the tracking info as soon as your order is ready and packed up to ship.

Monday-Friday: 10am to 5pm (Eastern)
Saturday: 10am to 4pm (Eastern)
Sunday: Closed
U.S. Holidays: Closed

We offer a flat rate of $6 for all continental U.S. addresses using several different carriers based availability

Taxes, duties, and customs fees change depending on your location. Please consult your country's customs agency.

Our shipping speed will vary based upon when you placed your order but in general 90% of all of our orders are shipped within 1-2 business days. Any orders placed on Sundays or the holidays will be shipped on the following business day.

Note: We are in the process of getting our products on Amazon - this will drastically reduce the time it takes to process orders

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Once an order is placed you will receive a confirmation email with a tracking number and instructions on how to track the order after your order has been shipped

 Note: Please give the tracking number 24 to 48 hours to update

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and where you are located. The cut-off time for the same day shipping for Second Day and Overnight Order is 10AM Eastern Time. Any orders placed after that time, will most likely be shipped the following business day. Also keep in mind the shipping time is based upon after the order has been fullfilled NOT when it has been placed.

Yes. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.

Contact us directly at help@13starshotsauce.com and we will investigate further

Please contact help@13starshotsauce.com with the following information:

Order date
Order number
Picture of defective item

We will get back to you as soon as possible.

Please email help@13starshotsauce.com with the following information Order Date Order Number As long as the order has not been fulfilled this is a quick fix. In the event it has been will be request a return of the applicable items and the shipping process will start over again.

Start with one bottle of whatever sauce entices you the most. From there it depends on how fast you consume the sauce. Generally, most customers order 2 bottles at a time.

Please visit the following link to view our full refund policy

https://www.13starshotsauce.com/8107851840/policies/refund-policy.html?locale=en