- General Questions
- Ordering Questions
- Returns & Exchanges Questions
- Shopping Questions
- Care Package Questions
How hot are your sauces?
Each of the sauces has relative range since the scoville rating is based off of the hottest pepper within the sauce.
- Cherry Bomb - Mild -
- Mean Green - Medium -
- Mango Habanero - Hot -
Read more about scoville units here
What is the least spicy sauce you have?
Cherry Bomb. Despite the name the main hot pepper used within the sauce has a measly rating of 1.5k scoville units (Cascabel Chiles)
Why 13 Stars?
Deriving a company name from something mildly militaristic was the initial goal of the name of the company. The idea is to apply a subconscious connotation to the product without being super obnoxious with the brand.
What are scoville units?
Check out our blog post to learn way more than you probably care to know about them.
Can you be my daddy?
*Not legally binding
Why Wounded Warrior Project?
When looking for a social cause we strive
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Returns & Exchanges Questions
How to do a return or an exchange?
How quickly do you process and ship your orders?
Our shipping speed will vary based upon when you placed your order but in general 90% of all of our orders are shipped within 1-2 business days. We do not ship on Sunday but we are available for customer support. Any orders placed on Sundays or the holidays will be shipped on the following business day.
Note: We are in the process of getting our product on Amazon - this will drastically reduce the time it takes to process orders
How can I track my order status?
Once an order is placed you will receive a confirmation email with a tracking number and instructions on how to track the order after your order has been shipped
Note: Please give the tracking number 24 to 48 hours to update
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen
The cut-off time for the same day shipping for Second Day and Overnight Order is 10AM Eastern Time. Any orders placed after that time, will most likely be shipped the following business day.
Do international order have to pay custom fees?
We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
What are your customer support hours?
- Monday-Friday: 10am to 5pm (Eastern)
- Saturday 10am to 4pm (Eastern)
- Sunday: Closed
- U.S. Holidays: Closed
Care Package Questions
How long does it take for a care package to arrive?
Once the care package ships it can take anywhere from 2 to 4 weeks depending on the location of the deployed troop.
What does a care package cost?
$30 for the sponsor
Free for the troop receiving