There are a lot of reason behind why we named our company 13 Stars but it has become something so much bigger than ourselves. It truly encapsulates what we love about America.
As anyone in the U.S. military can attest to they have been part of the flag folding ceremony at one point or another in their career. In the ceremony the flag is folded 13 times in upon itself which each fold symbolizing a different principle of america. You can read more about what each of the folds represents here.
Each of the sauces has relative range since the scoville rating is based off of the hottest pepper within the sauce.
Again these are ballpark estimates based upon the hottest pepper in the sauce and does not constitute as a legitimate SHU test.
Currently Mean Green. It is profiled as a medium heat but it hits everyone different.
Where are currently located in Warren, Rhode Island!
The peppers used in our sauces are sourced locally when available. It can change depending on tthe seasons and general availabnlity.
Please feel free to use the form within the link below:
Keeping it easy for every order shipped from the U.S. Why would you pay more for shipping than the bottle of hot sauce you are trying to enjoy. Simple and transparent shipping costs; we will also send you a link to the tracking info as soon as your order is ready and packed up to ship.
Domestic:
UPS®
Handling fee: $0.50USPS
Handling fee: $0.50International:
USPS
Handling fee: $1.00 + Customs feesDHL Express
Handling fee: $1.00 + Customs feesUPS®
Handling fee: $1.00 + Customs feesTaxes, duties, and customs fees change depending on your location. Please consult your country's customs agency.
Our shipping speed will vary based upon when you placed your order but in general 90% of all of our orders are shipped within 1-2 business days. Any orders placed on Sundays or the holidays will be shipped on the following business day.
Note: We are in the process of getting our products on Amazon - this will drastically reduce the time it takes to process orders
This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Once an order is placed you will receive a confirmation email with a tracking number and instructions on how to track the order after your order has been shipped
Note: Please give the tracking number 24 to 48 hours to update
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and where you are located.
The cut-off time for the same day shipping for Second Day and Overnight Order is 10AM Eastern Time. Any orders placed after that time, will most likely be shipped the following business day.
Also keep in mind the shipping time is based upon after the order has been fullfilled NOT when it has been placed.
Yes. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
Contact us directly at help@13starshotsauce.com and we will investigate further
Please contact help@13starshotsauce.com with the following information:
We will get back to you as soon as possible.
Please email help@13starshotsauce.com with the following information
As long as the order has not been fullfilled this is a quick fix. In the event it has been fullifield will be request a return of the applicable items and the shipping process will start over again.
Start with one bottle of whatever sauce intices you the most. From there it depends on how fast you consume the sauce. Generally, most customers order 2 a time.
