Each of the sauces has relative range since the scoville rating is based off of the hottest pepper within the sauce.
Again these are ballpark estimates based upon the hottest pepper in the sauce and does not constitute as a legitimate SHU test.
FAQ
General
How hot are your sauces?
What is the least spicy sauce you have?
Currently Mean Green. It is profiled as a medium heat but it hits everyone different.
Where are you located?
Where are currently located in Warren, Rhode Island!
Where do the peppers come from?
The peppers used in our sauces are sourced locally when available. It can change depending on tthe seasons and general availabnlity.
How do I contact your company if my question isn't answered here?
Please feel free to use the form within the link below:
Shopping
$6 USA Flat Rate Shipping
Keeping it easy for every order shipped from the U.S. Why would you pay more for shipping than the bottle of hot sauce you are trying to enjoy. Simple and transparent shipping costs; we will also send you a link to the tracking info as soon as your order is ready and packed up to ship.
What are your customer support hours?
What are the shipping options?
Domestic:
UPS®
Handling fee: $0.50- UPS 2nd Day Air A.M.® (commercial addresses only)
- UPS 2nd Day Air®
- UPS 3 Day Select®
- UPS® Ground
- UPS® Standard
USPS
Handling fee: $0.50- First Class Mail
- First Class Package
- Priority Mail
- Priority Mail Express
International:
USPS
Handling fee: $1.00 + Customs fees- First Class Package International
- Priority Mail Express
- Priority Mail Express International
- Priority Mail International
DHL Express
Handling fee: $1.00 + Customs fees- Worldwide
UPS®
Handling fee: $1.00 + Customs fees- UPS Worldwide Expedited®
- UPS Worldwide Express Plus®
- UPS Worldwide Express®
- UPS Worldwide Saver®
What are the international taxes, duties, etc. that I have to pay?
Taxes, duties, and customs fees change depending on your location. Please consult your country's customs agency.
Orders
How quickly do you process and ship your orders?
Our shipping speed will vary based upon when you placed your order but in general 90% of all of our orders are shipped within 1-2 business days. Any orders placed on Sundays or the holidays will be shipped on the following business day.
Note: We are in the process of getting our products on Amazon - this will drastically reduce the time it takes to process orders
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through. If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
How can I track my order status?
Once an order is placed you will receive a confirmation email with a tracking number and instructions on how to track the order after your order has been shipped
Note: Please give the tracking number 24 to 48 hours to update
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and where you are located.
The cut-off time for the same day shipping for Second Day and Overnight Order is 10AM Eastern Time. Any orders placed after that time, will most likely be shipped the following business day.
Also keep in mind the shipping time is based upon after the order has been fullfilled NOT when it has been placed.
Do international order have to pay custom fees?
Yes. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
What do I do if I never recieved my order?
Contact us directly at help@13starshotsauce.com and we will investigate further
What do I do if I recieved a defective order?
Please contact help@13starshotsauce.com with the following information:
- Order date
- Order number
- Picture of defective item
We will get back to you as soon as possible.
How do I make changes to an order I've already placed?
Please email help@13starshotsauce.com with the following information
- Order Date
- Order Number
As long as the order has not been fullfilled this is a quick fix. In the event it has been fullifield will be request a return of the applicable items and the shipping process will start over again.
How do I make sure I order the right size?
Start with one bottle of whatever sauce intices you the most. From there it depends on how fast you consume the sauce. Generally, most customers order 2 a time.